If your OpCity account is active but you haven't received a lead in a while, there are several things you can check before contacting OpCity Support.

Please note that OpCity is a third-party lead program, so Dalton Wade does not have access to their system and cannot determine why leads are (or are not) being assigned to individual agents.

1. Update the OpCity App

Make sure you're using the latest version of the OpCity app.

If you're unsure:

• Uninstall the app.
• Reinstall it from your device's app store.
• Log back into your account.

This can resolve issues caused by outdated software or cached data.

2. Verify Push Notifications

OpCity lead opportunities are extremely time-sensitive.

Check that:

• Push notifications are enabled for the OpCity app.
• Notifications are not being blocked by your phone's settings.
• Battery optimization or Low Power Mode is not preventing the app from sending notifications.

Missing notifications can result in missed lead opportunities.

3. Review Your Service Area

The size of your service area directly impacts how many opportunities you may receive.

We recommend:

• Expanding your ZIP code radius as much as you're comfortable servicing.
• Including neighboring cities or counties if appropriate.

A larger service area generally increases the number of potential lead opportunities.

4. Confirm Your Availability Status

Verify that your account is currently available to receive leads.

Check that:

• You are marked as Available.
• You are not in Do Not Disturb, Snooze, or another unavailable status.

5. Complete Outstanding Tasks

OpCity may require agents to complete follow-up activities on previously assigned leads.

Review your account for:

• Pending lead updates
• Required follow-up actions
• Incomplete tasks
• Unresolved lead statuses

Keeping your account current may help maintain eligibility for future lead assignments.

6. Consider Local Market Conditions

Lead volume is not guaranteed and can fluctuate based on many factors, including:

• Buyer and seller activity in your market
• Seasonal trends
• The number of consumers requesting assistance
• The number of OpCity agents competing for leads in your area

Even fully active accounts may experience slower periods when overall lead demand decreases.

7. Contact OpCity Support

If you've completed all of the steps above and still are not receiving leads, contact OpCity Support directly.

They can:

• Verify your account is active.
• Confirm your settings.
• Check for any account restrictions or technical issues.
• Review whether anything is affecting lead routing.

Because OpCity manages its own platform, they are the best resource for troubleshooting account-specific issues.

Additional Tips

To maximize your opportunities:

• Keep the OpCity app installed and updated.
• Respond to every lead invitation as quickly as possible.
• Maintain an accurate service area.
• Keep your availability status up to date.
• Complete all required follow-up tasks promptly.
• Periodically review your account settings to ensure nothing has changed.

Important Reminder

Dalton Wade cannot view OpCity accounts, adjust lead routing, or increase the number of leads an agent receives. All lead distribution decisions are managed exclusively by OpCity based on their internal algorithms, market conditions, and account activity.

If you believe there is an issue with your account after completing the steps above, please contact OpCity Support directly for further assistance.