At Dalton Wade, we've curated a robust support system to empower our agents. The "Dalton Wade Agent Support" website serves as a valuable self-help tool, offering a comprehensive Knowledge Base designed to address your queries efficiently. The Agent Support portal is also where you can submit tickets to our support staff for additional help.

The Basics

1. Accessing the Knowledge Base:
   

1. Visit the Dalton Wade Agent Support website here.
   
2. Navigate to the Knowledge Base tab to view all available categories.
   
3. Search through categories manually to find relevant information.
   

2. Search Functionality:

   • Click on "Knowledge Base."
   • Utilize the "Search Articles" feature by entering relevant keywords.
   • For instance, if you want to understand the process of submitting folders to the Compliance Team, type "submit folders."
     
   • Relevant topics will come up based on your search.
     

3. Submitting a Help Ticket
   

1. To submit a ticket, you first need to sign up on our help desk here.
   
2. Submit a ticket by navigating to our new ticket page here.
   
3. Fill out your question and wait for our support staff to get back to you as soon as possible.

4. Abundant Resources:

   • Our Knowledge Base contains a wealth of "How To" documents and step-by-step guides.
   • Explore topics like adding documents to your loop, sending documents for signatures, grouping documents for client packets, setting up rental/lease loops, and obtaining office and broker license numbers.

Examples of Topics Covered

• How to Add a Document to Your Loop
• How to Send Documents for Signature
• How to Group Documents for Client Packets
• How to Set Up a Rental/Lease Loop
• How to Obtain the DW Office License #
• How to Obtain Phil’s Broker License #

Personalized Assistance

• If you can't find what you're looking for, our dedicated Support Team is ready to assist.
• Contact us via phone at 727-914-9174, through email at support@daltonwade.com or by submitting a ticket.
  
• Operating hours: Mon.–Fri. from 9 am to 7 pm and Saturday from 12 pm to 5 pm. Closed on Sundays.
  

Dalton Wade's Commitment: Dalton Wade is committed to your success, and our support resources are tailored to make your journey smoother. Whether you're a seasoned agent or just starting, our aim is to provide accessible and practical solutions to enhance your real estate experience. Feel free to explore the Knowledge Base and utilize the "Dalton Wade Agent Support" website to streamline your operations and elevate your real estate practice!