Support Hub & Ticketing in Dalton Wade Connect
The Support Hub inside Dalton Wade Connect gives you fast, reliable access to answers whenever you need help. You’ll find the ASAP widget on the bottom right corner of every screen, making support available no matter where you are in the platform. With this tool, you can quickly search our Knowledge Base or send a ticket directly to the Support Team for more personalized assistance.
Where to Find the ASAP Widget
The ASAP widget appears as a small help icon in the lower right-hand corner of your screen at all times. You can click it from anywhere in Dalton Wade Connect — whether you’re reviewing tools, updating your profile, or navigating resources.
What You Can Do With the ASAP Widget
✔ Search the Knowledge Base Instantly
Use the search bar inside the widget to browse hundreds of articles. You can look up policies, tool guides, onboarding steps, marketing resources, compliance information, Dotloop help, and more.
✔ Submit a Support Ticket for Faster, Direct Help
If you need hands-on support or your question isn’t covered in a Knowledge Base article, you can open a ticket directly through the widget.
Just click “Submit a Ticket.”
Your ticket goes straight to the Dalton Wade Support Team for prompt review and follow-up.
How Ticket Suggestions Work
When you begin typing your Subject Line, the system automatically scans your keywords and pulls up related articles.
This is a great way to get a quick answer without waiting for a reply — many agents find they can resolve their issue immediately using one of the suggested resources.
If none of the suggested articles help, just continue submitting your ticket. The Support Team will step in.
Tips for Submitting a Helpful Ticket
To ensure the quickest response, include:
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A clear subject line describing the issue
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Any important information in the Description section (where you write your message) so we know the problem
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Any screenshots or examples
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Your contact details and preferred communication method
The more detail you provide, the more efficiently the team can assist you.
Why the Support Hub Matters
You’ll always have a reliable resource at your fingertips. Whether you prefer self-service help or direct support, Dalton Wade Connect gives you a smooth, flexible way to get answers without slowing down your workflow.
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