BoldTrail is developed and supported by Inside Real Estate. Dalton Wade agents have access to several resources for technical assistance, troubleshooting, and learning how to use BoldTrail's features.

Whether you need help resolving an issue or want to explore additional tools, the resources below can help.

Contact BoldTrail Support

For technical issues or questions about using BoldTrail, contact Inside Real Estate's support team directly.

Phone: 801-820-0399

Email: support@boldtrail.com

1. BoldTrail has implemented an AI feature for their support team. If your question is very specific and requires a live agent, we recommend writing "Live Support Person Please." at the beginning of your inquiry. This should help bypass the auto AI feature.

Live Chat Support

You can also contact BoldTrail Support through the chat feature within your CRM.

1. Log in to Dalton Wade BoldTrail.

2. Look for the chat/help icon in the lower-right corner of your dashboard.

3. Open the chat and follow the prompts to request assistance.

Chat availability and response times may vary.

BoldTrail Knowledge Base

Inside Real Estate maintains a comprehensive Knowledge Base with step-by-step instructions, tutorials, and troubleshooting resources.

Topics include:

• CRM and contact management.

• Agent website customization.

• Smart Campaigns and automated follow-up.

• Lead generation and integrations.

• Marketing tools and listing promotion.

• General troubleshooting.

Visit the BoldTrail Knowledge Base

BoldTrail Training & Courses

Inside Real Estate Self-Paced Training

Inside Real Estate offers self-paced training courses, including BoldTrail learning paths and Mastery training resources.

These courses are useful for both new agents getting started and experienced agents exploring additional features.

Explore Inside Real Estate Training Courses

Dalton Wade BoldTrail Training

Dalton Wade has developed training modules covering key BoldTrail features to help agents manage their CRM, market their business, and stay connected with clients.

Access Dalton Wade's BoldTrail Training Modules

BoldTrail Live Training

Inside Real Estate also offers live training sessions covering BoldTrail features, best practices, and platform functionality.

View the BoldTrail Live Training Calendar

When Should You Contact Dalton Wade Instead?

While BoldTrail Support can assist with platform functionality and technical troubleshooting, certain questions should be directed to Dalton Wade.

Examples include:

• Your BoldTrail account has not yet been activated through Dalton Wade.

• You need assistance with brokerage-specific account access or permissions.

• You have questions about Dalton Wade's internal procedures or technology benefits.

For technical questions about how BoldTrail works, Inside Real Estate's support resources are generally the best place to start.

Additional Support Reminder

If you're experiencing issues with your BoldTrail onboarding checklist, contact BoldTrail Support directly for assistance.

Dalton Wade cannot manually clear checklist items or resolve technical issues with the checklist.

For more information, see our separate article: Getting Help with Your BoldTrail Onboarding Checklist.